Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choos
Posted: Mon Mar 27, 2023 1:39 pm
Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)
A. After an ACD-call, an agent will automatically change its state to AUX.
B. Splits can be measured by Basic Call Management System (BCMS).
C. Agents can be logged in to 20 splits maximum.
D. Agents should log in manually to each split.
A. After an ACD-call, an agent will automatically change its state to AUX.
B. Splits can be measured by Basic Call Management System (BCMS).
C. Agents can be logged in to 20 splits maximum.
D. Agents should log in manually to each split.