A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AU
Posted: Mon Mar 27, 2023 1:39 pm
A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status.
Which feature must be activated on the system-parameters customer-options to allow this?
A. AUX State Codes
B. Authorization Codes
C. Call Work Codes
D. Reason Codes
Which feature must be activated on the system-parameters customer-options to allow this?
A. AUX State Codes
B. Authorization Codes
C. Call Work Codes
D. Reason Codes