A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AU

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answerhappygod
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A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AU

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A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status.
Which feature must be activated on the system-parameters customer-options to allow this?

A. AUX State Codes
B. Authorization Codes
C. Call Work Codes
D. Reason Codes
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