A customer is waiting in queue, listening to music, and waiting for the call to be routed to an agent. Which mechanism c
Posted: Mon Mar 27, 2023 1:39 pm
A customer is waiting in queue, listening to music, and waiting for the call to be routed to an agent.
Which mechanism controls what happens while the customer is waiting in the queue?
A. Agent Stations
B. Vectors
C. Skills
D. Hunt Groups
Which mechanism controls what happens while the customer is waiting in the queue?
A. Agent Stations
B. Vectors
C. Skills
D. Hunt Groups