A customer is waiting in queue, listening to music, and waiting for the call to be routed to an agent. Which mechanism c

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answerhappygod
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A customer is waiting in queue, listening to music, and waiting for the call to be routed to an agent. Which mechanism c

Post by answerhappygod »

A customer is waiting in queue, listening to music, and waiting for the call to be routed to an agent.
Which mechanism controls what happens while the customer is waiting in the queue?

A. Agent Stations
B. Vectors
C. Skills
D. Hunt Groups
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