A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling
Posted: Mon Mar 27, 2023 1:39 pm
A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature.
With EAS enabled, which software mechanism is used for queuing?
A. Agent IDs
B. VDNs
C. Agent Stations
D. Skills
With EAS enabled, which software mechanism is used for queuing?
A. Agent IDs
B. VDNs
C. Agent Stations
D. Skills