Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load
Posted: Mon Mar 27, 2023 1:38 pm
Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load-balance by comparing sites?
A. Adjunct Routing
B. Network Call Redirection
C. Network Call Transfer
D. Look-Ahead Interflow
A. Adjunct Routing
B. Network Call Redirection
C. Network Call Transfer
D. Look-Ahead Interflow