An employee in Chicago submits a request using the Employee Service Center. The HR Case template associated with the HR Service defines the Skills needed, but not an Assignment Group.
Using base platform functionality, which of the following is the first step the system takes to assign the Case?
A. An Assignment Rule creates a list of possible assignees
B. A Matching Rule assigns the Case to a group
C. The Case must be manually assigned
D. An Assignment Rule assigns the Case to a group
An employee in Chicago submits a request using the Employee Service Center. The HR Case template associated with the HR
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