In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?
Posted: Wed Mar 15, 2023 5:18 am
In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?
A. Matching Rules
B. Client Rules
C. ACLs
D. Escalation Rules
A. Matching Rules
B. Client Rules
C. ACLs
D. Escalation Rules