Answer Happy

You are employed as the Human Resource Manager of a large
Australian energy provider, GY. In the course of the last two years
you have had the following experiences.
Scenario:
Last August, the manager of the call centre operation of GY
contacted you concerned about the change in work performance by one
of the call centre operators, KN. Until recently, KN had been the
most productive and cooperative of the call centre employees.
However, over the last six weeks or so KN had taken a number of
days sick leave, had not been meeting agreed work goals and had
become generally withdrawn and uncooperative when the manager had
tried to initiate discussion on these issues. This behaviour had
started shortly after the appointment of a new call centre
supervisor. The new supervisor had been recruited from outside GY;
this was the first time that a supervisor had been appointed from
outside the ranks of GY’s call centre.
Based on your knowledge of the psychological contract:
1. Provide an explanation of why KN’s work performance might
have become less than satisfactory; and
2. Suggest a solution to the problem.