Which of these best describes a Primary Support Provider's Level 1 Customer Support responsibilities?
Posted: Fri Aug 26, 2022 10:00 am
Which of these best describes a Primary Support Provider's Level 1 Customer Support responsibilities?
A. Taking the first support call from their customer and escalating it to IBM
B. Logging all calls in a call tracking system and utilizing the tools available to troubleshoot the issue.
C. Testing new software versions of IBM products and communicating the release of said software to customers that have purchased the software from IBM.
D. Incorporating and testing any program fix provided by IBM Customer Support (as appropriate), and delivering or communicating the problem resolution, bypass, circumvention, or other notice of restriction to the customer.
A. Taking the first support call from their customer and escalating it to IBM
B. Logging all calls in a call tracking system and utilizing the tools available to troubleshoot the issue.
C. Testing new software versions of IBM products and communicating the release of said software to customers that have purchased the software from IBM.
D. Incorporating and testing any program fix provided by IBM Customer Support (as appropriate), and delivering or communicating the problem resolution, bypass, circumvention, or other notice of restriction to the customer.