Real-time Monitoring (RTM) is used as a performance management tool in a call center. An alert with the agent name and a
Posted: Fri Aug 26, 2022 9:56 am
Real-time Monitoring (RTM) is used as a performance management tool in a call center. An alert with the agent name and agent code is generated when the performance of an agent is below a specified threshold value. Managers have requested that the alert message provide a link to the ERP system. The link should contain the agent code as a parameter in the URL. How would you accomplish this goal?
A. Use an external portlet with a dynamic parameter.
B. Use an external reportlet with a dynamic parameter.
C. Use an external reportlet with a static parameter for the agent code.
D. Insert a direct link to the ERP system in thealert body.
A. Use an external portlet with a dynamic parameter.
B. Use an external reportlet with a dynamic parameter.
C. Use an external reportlet with a static parameter for the agent code.
D. Insert a direct link to the ERP system in thealert body.