To maintain end-to-end reporting context, when an agent transfers a call to another ICM Skill Group, to which Cisco Unif
Posted: Sat Jul 23, 2022 7:13 pm
To maintain end-to-end reporting context, when an agent transfers a call to another ICM Skill Group, to which Cisco Unified Communications Manager configuration object should the call be transferred?
A. route pattern
B. agent IP phone
C. CTI route point
D. translation pattern
E. translation route
A. route pattern
B. agent IP phone
C. CTI route point
D. translation pattern
E. translation route