Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)
Posted: Sat Jul 23, 2022 7:13 pm
Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)
A. basic call control (answer, hold, retrieve, end, and make call)
B. advanced call control (consultation, transfer after consult, conference after consult)
C. agent historical reports
D. ready and login reason codes
E. phonebooks and workflows
F. desktop for third-party ACD
A. basic call control (answer, hold, retrieve, end, and make call)
B. advanced call control (consultation, transfer after consult, conference after consult)
C. agent historical reports
D. ready and login reason codes
E. phonebooks and workflows
F. desktop for third-party ACD