Refer to the exhibit. Assume that all shown agents are available to take a call. Which agent will receive the call when
Posted: Sat Jul 23, 2022 7:01 pm
Refer to the exhibit.
Assume that all shown agents are available to take a call. Which agent will receive the call when a select resource step is triggered in the script for the Customer
Service CSQ?
A. s1dispatch-PA
B. s1dispatch-OH
C. the agent that has been idle the longest
D. the agent with the shortest handled time
Assume that all shown agents are available to take a call. Which agent will receive the call when a select resource step is triggered in the script for the Customer
Service CSQ?
- Refer To The Ex 1 (239.91 KiB) Viewed 69 times
B. s1dispatch-OH
C. the agent that has been idle the longest
D. the agent with the shortest handled time