In which two ways can you tag additional meta-data information with a call that is being handled by Agents, without any
Posted: Fri Jul 22, 2022 11:24 am
In which two ways can you tag additional meta-data information with a call that is being handled by Agents, without any third-party integration? (Choose two.)
A. by utilizing the API calls provided by a third party
B. by using Desktop Monitor > Learning Console
C. by manually entering into MS Excel and import back into application
D. by managing the Tags feature in the application BD
A. by utilizing the API calls provided by a third party
B. by using Desktop Monitor > Learning Console
C. by manually entering into MS Excel and import back into application
D. by managing the Tags feature in the application BD