An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Even
Posted: Fri Jul 22, 2022 11:24 am
An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS". How is the event type mapped to the SMS channel in Avaya Oceana®?
A. The Event Type is mapped to the routepoint, which is configured in SMS Configuration through the Omnichannel administration utility.
B. The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omnichannel administration utility.
C. The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omnichannel administration utility.
D. The Event Type is mapped to the SMS snap-in name, which is configured in SMS Configuration through the Omnichannel administration utility.
A. The Event Type is mapped to the routepoint, which is configured in SMS Configuration through the Omnichannel administration utility.
B. The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omnichannel administration utility.
C. The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omnichannel administration utility.
D. The Event Type is mapped to the SMS snap-in name, which is configured in SMS Configuration through the Omnichannel administration utility.