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For an Avaya Oceana® interaction that is being routed through a Self Service (Elite IVR) application on Communication M

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For an Avaya Oceana® interaction that is being routed through a Self Service (Elite IVR) application on Communication M

Posted: Fri Jul 22, 2022 11:24 am
by answerhappygod
For an Avaya Oceana® interaction that is being routed through a Self Service (Elite IVR) application on Communication Manager, which state is true?

A. WorkRequestID=RouteRequestID=ContactID
B. WorkRequestID=ContextStoreID=UCID=ContactID
C. WorkRequestID=Customer=UCID=ContactID
D. WorkRequestID=ContextStoreID and ConatactID=UCID
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