A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log f
Posted: Fri Jul 22, 2022 11:24 am
A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.
2018-04-19 06:04:45,386 [WebContainer : 4] AuthorizationService ERROR "" AuthorizationService-3.4.0.0.340003 "" Caught exception while authenticating with data source: HR-LAB javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out]at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImpl.handleAuthenticationSystemException(LdapDAOClientImpl.java:116)
What is causing these error messages?
A. An LDAP connection issue was caused due to an incorrect LDAP parameter.
B. The session timed out due to a browser issue.
C. The Multimedia Cache database is unable to connect.
D. SMGR is not authorizing Agent to login.
2018-04-19 06:04:45,386 [WebContainer : 4] AuthorizationService ERROR "" AuthorizationService-3.4.0.0.340003 "" Caught exception while authenticating with data source: HR-LAB javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out]at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImpl.handleAuthenticationSystemException(LdapDAOClientImpl.java:116)
What is causing these error messages?
A. An LDAP connection issue was caused due to an incorrect LDAP parameter.
B. The session timed out due to a browser issue.
C. The Multimedia Cache database is unable to connect.
D. SMGR is not authorizing Agent to login.