While working on Email Channel Configurations in Avaya Oceana®, where can you enable the Agent Initiated Email feature
Posted: Fri Jul 22, 2022 11:24 am
While working on Email Channel Configurations in Avaya Oceana®, where can you enable the Agent Initiated Email feature for Agents?
A. Email > Recipient Address > Edit Mail box > check the Agent Initiated Email check box
B. Email > Rule Groups > Edit Default Rule > check the Agent Initiated Email check box
C. Email > System Rules > Edit Default Rule > check the Agent Initiated Email check box
D. Email > Sender Groups > Edit Mail box> check the Agent Initiated Email check box
A. Email > Recipient Address > Edit Mail box > check the Agent Initiated Email check box
B. Email > Rule Groups > Edit Default Rule > check the Agent Initiated Email check box
C. Email > System Rules > Edit Default Rule > check the Agent Initiated Email check box
D. Email > Sender Groups > Edit Mail box> check the Agent Initiated Email check box