Once the incoming email is downloaded by the email snap-in, which component does Omnichannel Controller then contact to
Posted: Fri Jul 22, 2022 11:24 am
Once the incoming email is downloaded by the email snap-in, which component does Omnichannel Controller then contact to model the email work item?
A. Omnichannel Controller contacts WA to create a work item inside Avaya Oceana® and WA models the email interaction work item.
B. Omnichannel Controller contacts UCM to create a work item inside Avaya Oceana® and UCM models the email interaction work item.
C. Omnichannel Controller contacts ED to create a work item inside Avaya Oceana® and ED models the email interaction work item.
D. Omnichannel Controller contacts UCA to create a work item inside Avaya Oceana® and UCA models the email interaction work item.
A. Omnichannel Controller contacts WA to create a work item inside Avaya Oceana® and WA models the email interaction work item.
B. Omnichannel Controller contacts UCM to create a work item inside Avaya Oceana® and UCM models the email interaction work item.
C. Omnichannel Controller contacts ED to create a work item inside Avaya Oceana® and ED models the email interaction work item.
D. Omnichannel Controller contacts UCA to create a work item inside Avaya Oceana® and UCA models the email interaction work item.