Which statement about Avaya Oceana® Engagement Designer (ED) Work Flows is true?
Posted: Fri Jul 22, 2022 11:24 am
Which statement about Avaya Oceana® Engagement Designer (ED) Work Flows is true?
A. ED Work Flows are not required while Task Bundles are present in the Engagement Designer.
B. ED Work Flow is mandatory for only Multimedia Interaction Channels (chat, email, SMS, etc.)
C. ED Work Flow cannot be edited by the Customers/Business Partners as per their Business Logic.
D. ED Work Flow is mandatory for every Interaction Channel (voice, chat, email, SMS, etc.)
A. ED Work Flows are not required while Task Bundles are present in the Engagement Designer.
B. ED Work Flow is mandatory for only Multimedia Interaction Channels (chat, email, SMS, etc.)
C. ED Work Flow cannot be edited by the Customers/Business Partners as per their Business Logic.
D. ED Work Flow is mandatory for every Interaction Channel (voice, chat, email, SMS, etc.)