A customer wants to reduce costs in their contact center. They choose to employ Network Call Redirection (NCR) to elimin
Posted: Fri Jul 22, 2022 11:24 am
A customer wants to reduce costs in their contact center. They choose to employ Network Call Redirection (NCR) to eliminate as much private network cost as possible. The call center is using Best Services Routing (BSR) to distribute calls to multiple centers.
Which command in the vector would invoke NCR when using BSR?
A. route-to number 112920414
B. route-to number ~r11292414
C. reply-best
D. queue-to best
Which command in the vector would invoke NCR when using BSR?
A. route-to number 112920414
B. route-to number ~r11292414
C. reply-best
D. queue-to best