A customer with multiple locations wants to effectively balance the call load among agents at the various sites. Which c
Posted: Fri Jul 22, 2022 11:24 am
A customer with multiple locations wants to effectively balance the call load among agents at the various sites.
Which call center feature can provide this capability?
A. Network Call Redirection (NCR)
B. Best service Routing (BSR)
C. Least Occupied Agent (LOA)
D. Business Advocate (BA)
Which call center feature can provide this capability?
A. Network Call Redirection (NCR)
B. Best service Routing (BSR)
C. Least Occupied Agent (LOA)
D. Business Advocate (BA)