Which three statements are true about virtual routing? (Choose three.)
Posted: Fri Jul 22, 2022 11:24 am
Which three statements are true about virtual routing? (Choose three.)
A. CTI is a required component for multi-site configuration
B. Virtual routing allows the call centers to be transparent, and act as a virtual call center that is transparent to the user
C. Virtual routing involves only contacts that are non-voice related such as email and chat
D. Virtual routing can be implemented in single-site or multi-site configuration
E. Virtual routing determines where to route the call according to the criteria: Look-ahead interflow or Advanced look-ahead interflow
A. CTI is a required component for multi-site configuration
B. Virtual routing allows the call centers to be transparent, and act as a virtual call center that is transparent to the user
C. Virtual routing involves only contacts that are non-voice related such as email and chat
D. Virtual routing can be implemented in single-site or multi-site configuration
E. Virtual routing determines where to route the call according to the criteria: Look-ahead interflow or Advanced look-ahead interflow