Refer to the exhibit. A call center administrator has devised a way to provide special treatment for high profile custo
Posted: Fri Jul 22, 2022 11:24 am
Refer to the exhibit.
A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agents Automatic Number Identification
(ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.
What would be the reason for this?
A. VDN Override on VDN 7202 is set to no
B. VDN Override on VDN 7201 is set to yes
C. The caller has blocked his calling party number, a match cannot be found, and call processing for this call will cease
D. No agents are staffed in skill 1
A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agents Automatic Number Identification
(ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.
What would be the reason for this?
- Refer To The Ex 1 (86.78 KiB) Viewed 57 times
- Refer To The Ex 2 (69.08 KiB) Viewed 57 times
B. VDN Override on VDN 7201 is set to yes
C. The caller has blocked his calling party number, a match cannot be found, and call processing for this call will cease
D. No agents are staffed in skill 1