Which statement about real-time reports is true?
Posted: Fri Jul 22, 2022 11:24 am
Which statement about real-time reports is true?
A. Telephony-based reports include Agent, Device, and Vector
B. Queue reports can include information about voice and multimedia contacts
C. Agent reports can include information about voice and multimedia contacts
D. Queue reports can include information about telephony contacts only
A. Telephony-based reports include Agent, Device, and Vector
B. Queue reports can include information about voice and multimedia contacts
C. Agent reports can include information about voice and multimedia contacts
D. Queue reports can include information about telephony contacts only