A customer with Avaya Aura Call Center Elite and Call Center Elite Multichannel wants to integrate the Elite Multichanne
Posted: Fri Jul 22, 2022 11:24 am
A customer with Avaya Aura Call Center Elite and Call Center Elite Multichannel wants to integrate the Elite Multichannel Desktop with the Contact Database.
What information will the customer need?
A. access to the telephone using the voice plug-in
B. access to the telephone using the telephony plug-in
C. access to the email details including past messages using the email plug-in
D. access to the customer information using the directory plug-in
What information will the customer need?
A. access to the telephone using the voice plug-in
B. access to the telephone using the telephony plug-in
C. access to the email details including past messages using the email plug-in
D. access to the customer information using the directory plug-in