A call center has eight agents. All of the agents are fluent in English, but four can also speak French. To enable Frenc
Posted: Fri Jul 22, 2022 11:24 am
A call center has eight agents. All of the agents are fluent in English, but four can also speak French.
To enable French speaking callers to talk to the appropriate agents, which Call Center Elite feature allows you to maximize the staffing resources?
A. Expert Agent Distribution
B. Call Redirection
C. Communication Manager
D. Multicast Routing
To enable French speaking callers to talk to the appropriate agents, which Call Center Elite feature allows you to maximize the staffing resources?
A. Expert Agent Distribution
B. Call Redirection
C. Communication Manager
D. Multicast Routing