Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load
Posted: Fri Jul 22, 2022 11:24 am
Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load balance by comparing sites?
A. Adjunct Routing
B. Network Call Transfer
C. Look-Ahead Interflow
D. Network Call Redirection
A. Adjunct Routing
B. Network Call Transfer
C. Look-Ahead Interflow
D. Network Call Redirection