A customer has Elite Call Center package and wants Basic Call Management System (BCMS) for reports. Which statement is t
Posted: Fri Jul 22, 2022 11:24 am
A customer has Elite Call Center package and wants Basic Call Management System (BCMS) for reports.
Which statement is true about scenario?
A. BCMS is only offered for customers with a Basic Call Center package
B. BCMS generates Split Reports and not Skills Reports
C. BCMS has all the functions Call Management System (CMS) supports but with less capacity
D. BCMS does not support all Call Center Elite features
Which statement is true about scenario?
A. BCMS is only offered for customers with a Basic Call Center package
B. BCMS generates Split Reports and not Skills Reports
C. BCMS has all the functions Call Management System (CMS) supports but with less capacity
D. BCMS does not support all Call Center Elite features