Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform servic
Posted: Fri Jul 22, 2022 11:24 am
Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing.
What is used to facilitate this ability?
A. Dial Access Plans
B. Feature Access Codes (FACs)
C. Skill Assignment
D. Business Advocate (BA)
What is used to facilitate this ability?
A. Dial Access Plans
B. Feature Access Codes (FACs)
C. Skill Assignment
D. Business Advocate (BA)