Which two roles do vector DNs or VDNs play in a call center? (Choose two.)
Posted: Fri Jul 22, 2022 11:24 am
Which two roles do vector DNs or VDNs play in a call center? (Choose two.)
A. They interpret the skills an agent has
B. They route calls by pointing to a vector
C. They ensure that agents can originate and terminate calls
D. They define the call flow through the call center
E. They pass parameters to the vector for processing
A. They interpret the skills an agent has
B. They route calls by pointing to a vector
C. They ensure that agents can originate and terminate calls
D. They define the call flow through the call center
E. They pass parameters to the vector for processing