Direct Agent calls are not getting counted correctly in Call Management System (CMS). What must be administered so that
Posted: Fri Jul 22, 2022 11:24 am
Direct Agent calls are not getting counted correctly in Call Management System (CMS).
What must be administered so that Direct Agent calls are measured properly?
A. ead-mia
B. skill-level
C. Class of Service (COS)
D. Class of Restriction (COR)
What must be administered so that Direct Agent calls are measured properly?
A. ead-mia
B. skill-level
C. Class of Service (COS)
D. Class of Restriction (COR)