With Expert Agent Selection (EAS), when is an agent’s internal login ID associated with a specific telephone?
Posted: Fri Jul 22, 2022 11:24 am
With Expert Agent Selection (EAS), when is an agent’s internal login ID associated with a specific telephone?
A. when the station has Auto Answer enabled
B. when the agent logs in at that telephone
C. when the agent’s login ID is administered in the switch
D. when the telephone extension is configured on the station form
A. when the station has Auto Answer enabled
B. when the agent logs in at that telephone
C. when the agent’s login ID is administered in the switch
D. when the telephone extension is configured on the station form