A supervisor with console permission can enter an agents login ID, and add or remove an agents skill via Feature Access
Posted: Fri Jul 22, 2022 11:24 am
A supervisor with console permission can enter an agents login ID, and add or remove an agents skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill.
Which statement is true about the configuration of this feature?
A. The supervisors class of services (COS) must have the field "Add/Remove Agent Skills" set to y.
B. The agent’s COS must have the field "Add/Remove Agent Skills" set to y.
C. The supervisor’s class of restriction (COR) must have the field "Can Force a Work State Change" set to y.
D. The supervisors COS must have the field "Can Force a Work State Change" set to y.
E. The supervisors COR must have the field "Add/Remove Agent Skills" set to y.
Which statement is true about the configuration of this feature?
A. The supervisors class of services (COS) must have the field "Add/Remove Agent Skills" set to y.
B. The agent’s COS must have the field "Add/Remove Agent Skills" set to y.
C. The supervisor’s class of restriction (COR) must have the field "Can Force a Work State Change" set to y.
D. The supervisors COS must have the field "Can Force a Work State Change" set to y.
E. The supervisors COR must have the field "Add/Remove Agent Skills" set to y.