The routing rules in Contact Center Multimedia (CCMM) make several complex decisions to decide the handling and routing
Posted: Fri Jul 22, 2022 11:20 am
The routing rules in Contact Center Multimedia (CCMM) make several complex decisions to decide the handling and routing of the multimedia contacts. What are three things that refer to the routing rules? (Choose three).
A. KeyWord Group
B. Priority
C. ToAddress
D. FromAddress
E. Skillset
A. KeyWord Group
B. Priority
C. ToAddress
D. FromAddress
E. Skillset