A technician is adding an agent in the Contact Center Manager Administration (CCMA) utility. But no option to add Commun
Posted: Fri Jul 22, 2022 11:20 am
A technician is adding an agent in the Contact Center Manager Administration (CCMA) utility. But no option to add Communication Control Toolkit (CCT) user account details is presented. What option must be taken to solve this problem?
A. The agent user type must be set to supervisor agent
B. Enter the SIP address of the agent …the voice uri server
C. The "Create CCT agent" option must be selected
D. The agent first and last name must be populated
A. The agent user type must be set to supervisor agent
B. Enter the SIP address of the agent …the voice uri server
C. The "Create CCT agent" option must be selected
D. The agent first and last name must be populated