Which component of Intelligent Customer Routing (ICR) is used for configuration and administration of ICR elements; such
Posted: Fri Jul 22, 2022 11:19 am
Which component of Intelligent Customer Routing (ICR) is used for configuration and administration of ICR elements; such as, Core, Skills, Destinations, Call centers, Business hours, and Holidays?
A. ICR CCA
B. ICR Admin
C. ICR Core
D. ICR PDC
A. ICR CCA
B. ICR Admin
C. ICR Core
D. ICR PDC