A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. The
Posted: Fri Jul 22, 2022 11:19 am
A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer.
Which call feature can the customer use to track their defined call types?
A. Least Occupied Agent (LOA)
B. Call Work Codes (CWC)
C. Feature Access Codes (FAC)
D. Redistribution on No Answer (RONA)
Which call feature can the customer use to track their defined call types?
A. Least Occupied Agent (LOA)
B. Call Work Codes (CWC)
C. Feature Access Codes (FAC)
D. Redistribution on No Answer (RONA)