Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
Posted: Fri Jul 22, 2022 11:19 am
Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
A. It enables routing of calls to the agent that is most idle.
B. It dynamically matches a customer to an optimal agent.
C. It provides conditional routing of calls to agent queues.
D. It allows for dynamic reporting of call center activities in custom methods.
E. It uses advanced algorithms to efficiently route calls to agents.
A. It enables routing of calls to the agent that is most idle.
B. It dynamically matches a customer to an optimal agent.
C. It provides conditional routing of calls to agent queues.
D. It allows for dynamic reporting of call center activities in custom methods.
E. It uses advanced algorithms to efficiently route calls to agents.