Which Avaya Aura Contact Center (AACC) historical report contains the time of arrival, Automatic Number Identification (
Posted: Fri Jul 22, 2022 11:19 am
Which Avaya Aura Contact Center (AACC) historical report contains the time of arrival, Automatic Number Identification (ANI), answering agent, and final disposition for individual calls?
A. Contacts Details report
B. Contacts Received by Skillset report
C. Contact Summary report
D. Contact Treatment report
A. Contacts Details report
B. Contacts Received by Skillset report
C. Contact Summary report
D. Contact Treatment report