In the Avaya Aura Contract Center (AACC) SIP environment, when a call is presented to an agents telephone, the Avaya Aur
Posted: Fri Jul 22, 2022 11:19 am
In the Avaya Aura Contract Center (AACC) SIP environment, when a call is presented to an agents telephone, the Avaya Aura Agent Desktop (AAAD) also alerts the agent to the incoming call. The call may be answered either via the telephone or AAAD.
If the agent uses the AAAD to answer the call, which protocol is used between AACC and the switch to signal off-hook?
A. CCT
B. SIP RTP
C. TAPI
D. TR87
If the agent uses the AAAD to answer the call, which protocol is used between AACC and the switch to signal off-hook?
A. CCT
B. SIP RTP
C. TAPI
D. TR87