Which of the following definitions best describes the IT Infrastructure Library (ITIL)?
Posted: Fri Jul 22, 2022 11:18 am
Which of the following definitions best describes the IT Infrastructure Library (ITIL)?
A. A documented framework of proven best practices in Service Management
B. A prescriptive process for managing Service Improvement Projects
C. A methodology for supporting and delivering IT services
D. A quality standard in managing customer relationships
A. A documented framework of proven best practices in Service Management
B. A prescriptive process for managing Service Improvement Projects
C. A methodology for supporting and delivering IT services
D. A quality standard in managing customer relationships