The probability of customer dissatisfaction is highest when which of the following conditions exists?
Posted: Fri Jul 22, 2022 11:14 am
The probability of customer dissatisfaction is highest when which of the following conditions exists?
A. Customer expectations are clearly defined.
B. Supplier execution is too low.
C. There is a gap between expected performance and perceived performance.
D. There is a gap between what was indicated and what was accomplished.
A. Customer expectations are clearly defined.
B. Supplier execution is too low.
C. There is a gap between expected performance and perceived performance.
D. There is a gap between what was indicated and what was accomplished.