A developer of Alexa skills is now working on a sophisticated skill that will assist consumers in purchasing products. T
Posted: Thu Jul 21, 2022 10:00 pm
A developer of Alexa skills is now working on a sophisticated skill that will assist consumers in purchasing products. The Builder has implemented the AMAZON.HelpIntent by default, however when people need assistance, they constantly get the same useless response.
How should the Builder improve the user experience in order to steer users toward the desired outcome?
A. Check the state of the user conversation when AMAZON.HelpIntent is received to give contextual responses.
B. Implement AMAZON.FallbackIntent to give a response when an utterance is not understood.
C. Extend the default AMAZON.HelpIntent with more sample utterances.
D. Implement a custom intent users can request when they need help.
How should the Builder improve the user experience in order to steer users toward the desired outcome?
A. Check the state of the user conversation when AMAZON.HelpIntent is received to give contextual responses.
B. Implement AMAZON.FallbackIntent to give a response when an utterance is not understood.
C. Extend the default AMAZON.HelpIntent with more sample utterances.
D. Implement a custom intent users can request when they need help.