Amazon's built-in intent AMAZON was implemented using an Alexa Skill Builder. HelpIntent. In certain instances, users ma
Posted: Thu Jul 21, 2022 10:00 pm
Amazon's built-in intent AMAZON was implemented using an Alexa Skill Builder. HelpIntent. In certain instances, users may request assistance using language unique to a talent. Amazon Alexa does not recognize these words as assistance requests, and therefore they are not sent to AMAZON. HelpIntent.
How may this issue be rectified in accordance with best practices?
A. Create custom intents using the help utterances that are specific to the skill, and remove AMAZON.HelpIntent.
B. Use AMAZON.FallbackIntent to capture spoken phrases that do not match AMAZON.HelpIntent, then determine if the user needs help.
C. Define custom slots for AMAZON.HelpIntent to capture the additional details in the users' help requests
D. Extend the standard built-in AMAZON.HelpIntent using additional samples in the skill's interaction model
How may this issue be rectified in accordance with best practices?
A. Create custom intents using the help utterances that are specific to the skill, and remove AMAZON.HelpIntent.
B. Use AMAZON.FallbackIntent to capture spoken phrases that do not match AMAZON.HelpIntent, then determine if the user needs help.
C. Define custom slots for AMAZON.HelpIntent to capture the additional details in the users' help requests
D. Extend the standard built-in AMAZON.HelpIntent using additional samples in the skill's interaction model