WILLIAMS AUTOMOTIVE GROUP One of the most important things to Sam about Williams Automotive is the lived core values of
Posted: Tue Apr 26, 2022 1:02 pm
WILLIAMS AUTOMOTIVE GROUP
One of the most important things to Sam about Williams Automotive
is the lived core values of the firm.
The Williams Automotive Group mission statement is "Building
relationships that Last". The mission
statement is demonstrated in all departments and across the group’s
multiple dealerships.
• Community involvement is part of the firm’s culture to give, not
just monetarily but also with
time, working hand-in-hand with the organizations. The group is
also focused on building team
growth and opportunity through the way it recruits, retains,
rewards, and recognizes talented
team members at Williams Automotive Group.
• Performance through continuous improvement is core the group and
evidenced by results. The
team is never satisfied and is constantly striving for
improvement.
• Focusing on the strengthening customer relationships is most
evident in the group’s Sales and
Service Retention and CSI scores. The firm believes the best
customer is not just the one who
buys but is also the one who advocates in social media and via word
of mouth.
• A never-ending passion for the brand is the final Core Value.
Through training and experience,
Williams Automotive ensures each associate at each dealership
brings this passion to life when
interacting with customers and potential customers.
LITHIA MOTORS
In November 2019 Lithia Motors expanded its reach by acquiring
Williams Automotive’s Honda and
Toyota stores. The acquisition expanded Williams Automotive’s reach
in the US from 82% to 92% of the
US population. Lithia Motors grows by purchasing and building
strong businesses that have yet to realize
their potential, Lithia generates significant cash flows while
maintaining low leverage. Operational
excellence is achieved by focusing on the consumer experience and
by utilizing proprietary performance
measurements to increase market share and profitability.
• At number #231 in the Fortune 500 (2021), Lithia Motors is one of
the largest providers of
personal transportation solutions in the U.S. and is among the
fastest growing companies in the
Fortune 500.
• Lithia Motors is the broadest coast-to-coast automotive network
in the United States.
• The company reaches 92% of consumers with its expanding physical
network and digital
conveniences.
• Lithia’s vision is to serve customers wherever, whenever, and
however they desire.
KNOWBE4
KnowBe4, the provider of the world’s largest security awareness
training and simulated phishing platform, is
used by more than 31,000 organizations around the globe. Founded by
IT and data security specialist Stu
Sjouwerman, KnowBe4 helps organizations address the human element
of security by raising awareness
about ransomware, CEO fraud and other social engineering tactics
through a new-school approach to
awareness training on security. Kevin Mitnick, an internationally
recognized cybersecurity specialist and
KnowBe4's Chief Hacking Officer, helped design the KnowBe4 training
based on his well-documented social
3 | P a g e
engineering tactics. Tens of thousands of organizations rely on
KnowBe4 to mobilize their end users as the
last line of defense.
The KnowBe4 website notes:
Gartner has positioned KnowBe4 highest and furthest overall in the
Leaders’ Quadrant for our ability
to execute and our completeness of vision in the 2019 Magic
Quadrant for the Security Awareness
Computer-Based Training (CBT) market. This is the third consecutive
year KnowBe4 has been
recognized as a Leader in this report.
KnowBe4 is the world’s largest security awareness training and
simulated phishing platform that
helps you manage the ongoing problem of social engineering.
The KnowBe4 platform is user-friendly and intuitive. It was built
to scale for busy IT pros that have 16
other fires to put out. Our goal was to design the most powerful,
yet easy-to-use platform available.
Customers of all sizes can get the KnowBe4 platform deployed into
production twice as fast as our
competitors. Our Customer Success team gets you going in no time,
without the need for consulting
hours.
We are proud of the fact that more than 50% of our team are women,
where the average in cyber
security is just 20% of employees.
KnowBe4’s mission is to enable your employees to make smarter
security decisions, every day.
In today’s world “Old school Security Awareness Training” doesn’t
hack it anymore. Today, employees
are frequently exposed to sophisticated phishing and ransomware
attacks. Email filters have an average
10.5-15% failure rate, companies need a strong human firewall as a
last line of defense.
KnowBe4 is the platform for new-school security awareness training.
KnowBe4 helps companies keep
users on their toes with security top of mind. With this new-school
integrated platform companies can
train and phish their users, see their Phish-prone percentage™
improve over time and get measurable
results.
Companies get on-demand, interactive, engaging training through the
browser combined with unlimited
simulated social engineering attacks through email, phone and
text.
A KnowBe4 subscription gives provides access to the world’s largest
security awareness training library
with always-fresh content. Companies can choose from dozens of
categories with thousands of real-
world, known-to-work phishing templates in 24 languages.
The KnowBe4 platform provides unique features like Advanced
Reporting, the powerful Smart Groups,
new Virtual Risk Officer, an Automated Security Awareness Program
to create your fully mature,
customized program, and the powerful Active Directory Integration
for easy and fast user management.
4 | P a g e
YOUR PROSPECT’S OVERVIEW: SAM SMITH
Sam Smith is the general manager of Williams Automotive Group Honda
Store in Tampa. Car sales have
changed significantly over the years with continuously increasing
customer service expectations and car
technology becoming a major selling point for both new car sales
and service. Yet the personal
experience of visiting a dealer to test drive and then return for
service are exceptionally important parts
of the business. Technology is critical in ensuring a quality
customer experience, business operations,
and in protecting customer data.
In November 2019 Lithia Motors acquired the Honda and Toyota stores
in Tampa from Williams
Automotive. Lithia Motors is the fast-growing large business
(coast-to-coast Fortune #231). General
Managers in different stores and companies have different
responsibilities so it is not clear if Sam is able
to purchase the product or would perhaps be able to introduce you
to someone who would be the
decision maker. In either case you know Sam has her / his pulse on
the company operations and is a
great contact to understand the business challenges, implications
and value of solving these problems.
Sam is a veteran of the car industry having joined Williams
Automotive out of college and worked his /
her way up to GM. Sam understands that ease of use and security are
required in today’s tech centric
world but is not a technologist. Sam wants technology to work when
its needed and not get in the way
of providing amazing customer service.
SCENARIO:
You are a KnowBe4 account executive and Williams Automotive Group
is in your territory. You have
identified Williams Automotive as a target. Your product is KnowBe4
security awareness training.
You were just at a spring training baseball game in Tampa and met
your old family friend, Charlie Jones.
You were speaking with Charlie about your job and how you help
clients protect their companies and
company’s customers from cyber threats and Charlie suggested you
speak with Sam Smith at Williams
Automotive. Charlie and Sam went to school together and Charlie was
impressed by what Sam had to
say about Lithia Motors and the growth of the company. As you
pondered your conversation with
Charlie you thought about the high value assets and electronic
systems involved. Some of the critical
assets include internet access for leads and sales, parts
inventory, customer scheduling, customer billing,
bank data and interfaces, car inventory, customer credit data, and
guest Wi-Fi. It’s clear Williams
Automotive and Lithia have a lot of valuable data that cyber
criminals would like to obtain.
CHARACTERS:
• KnowBe4 Account Executive
• Sam Smith, General Manager Williams Automotive Group Honda
Store
One of the most important things to Sam about Williams Automotive
is the lived core values of the firm.
The Williams Automotive Group mission statement is "Building
relationships that Last". The mission
statement is demonstrated in all departments and across the group’s
multiple dealerships.
• Community involvement is part of the firm’s culture to give, not
just monetarily but also with
time, working hand-in-hand with the organizations. The group is
also focused on building team
growth and opportunity through the way it recruits, retains,
rewards, and recognizes talented
team members at Williams Automotive Group.
• Performance through continuous improvement is core the group and
evidenced by results. The
team is never satisfied and is constantly striving for
improvement.
• Focusing on the strengthening customer relationships is most
evident in the group’s Sales and
Service Retention and CSI scores. The firm believes the best
customer is not just the one who
buys but is also the one who advocates in social media and via word
of mouth.
• A never-ending passion for the brand is the final Core Value.
Through training and experience,
Williams Automotive ensures each associate at each dealership
brings this passion to life when
interacting with customers and potential customers.
LITHIA MOTORS
In November 2019 Lithia Motors expanded its reach by acquiring
Williams Automotive’s Honda and
Toyota stores. The acquisition expanded Williams Automotive’s reach
in the US from 82% to 92% of the
US population. Lithia Motors grows by purchasing and building
strong businesses that have yet to realize
their potential, Lithia generates significant cash flows while
maintaining low leverage. Operational
excellence is achieved by focusing on the consumer experience and
by utilizing proprietary performance
measurements to increase market share and profitability.
• At number #231 in the Fortune 500 (2021), Lithia Motors is one of
the largest providers of
personal transportation solutions in the U.S. and is among the
fastest growing companies in the
Fortune 500.
• Lithia Motors is the broadest coast-to-coast automotive network
in the United States.
• The company reaches 92% of consumers with its expanding physical
network and digital
conveniences.
• Lithia’s vision is to serve customers wherever, whenever, and
however they desire.
KNOWBE4
KnowBe4, the provider of the world’s largest security awareness
training and simulated phishing platform, is
used by more than 31,000 organizations around the globe. Founded by
IT and data security specialist Stu
Sjouwerman, KnowBe4 helps organizations address the human element
of security by raising awareness
about ransomware, CEO fraud and other social engineering tactics
through a new-school approach to
awareness training on security. Kevin Mitnick, an internationally
recognized cybersecurity specialist and
KnowBe4's Chief Hacking Officer, helped design the KnowBe4 training
based on his well-documented social
3 | P a g e
engineering tactics. Tens of thousands of organizations rely on
KnowBe4 to mobilize their end users as the
last line of defense.
The KnowBe4 website notes:
Gartner has positioned KnowBe4 highest and furthest overall in the
Leaders’ Quadrant for our ability
to execute and our completeness of vision in the 2019 Magic
Quadrant for the Security Awareness
Computer-Based Training (CBT) market. This is the third consecutive
year KnowBe4 has been
recognized as a Leader in this report.
KnowBe4 is the world’s largest security awareness training and
simulated phishing platform that
helps you manage the ongoing problem of social engineering.
The KnowBe4 platform is user-friendly and intuitive. It was built
to scale for busy IT pros that have 16
other fires to put out. Our goal was to design the most powerful,
yet easy-to-use platform available.
Customers of all sizes can get the KnowBe4 platform deployed into
production twice as fast as our
competitors. Our Customer Success team gets you going in no time,
without the need for consulting
hours.
We are proud of the fact that more than 50% of our team are women,
where the average in cyber
security is just 20% of employees.
KnowBe4’s mission is to enable your employees to make smarter
security decisions, every day.
In today’s world “Old school Security Awareness Training” doesn’t
hack it anymore. Today, employees
are frequently exposed to sophisticated phishing and ransomware
attacks. Email filters have an average
10.5-15% failure rate, companies need a strong human firewall as a
last line of defense.
KnowBe4 is the platform for new-school security awareness training.
KnowBe4 helps companies keep
users on their toes with security top of mind. With this new-school
integrated platform companies can
train and phish their users, see their Phish-prone percentage™
improve over time and get measurable
results.
Companies get on-demand, interactive, engaging training through the
browser combined with unlimited
simulated social engineering attacks through email, phone and
text.
A KnowBe4 subscription gives provides access to the world’s largest
security awareness training library
with always-fresh content. Companies can choose from dozens of
categories with thousands of real-
world, known-to-work phishing templates in 24 languages.
The KnowBe4 platform provides unique features like Advanced
Reporting, the powerful Smart Groups,
new Virtual Risk Officer, an Automated Security Awareness Program
to create your fully mature,
customized program, and the powerful Active Directory Integration
for easy and fast user management.
4 | P a g e
YOUR PROSPECT’S OVERVIEW: SAM SMITH
Sam Smith is the general manager of Williams Automotive Group Honda
Store in Tampa. Car sales have
changed significantly over the years with continuously increasing
customer service expectations and car
technology becoming a major selling point for both new car sales
and service. Yet the personal
experience of visiting a dealer to test drive and then return for
service are exceptionally important parts
of the business. Technology is critical in ensuring a quality
customer experience, business operations,
and in protecting customer data.
In November 2019 Lithia Motors acquired the Honda and Toyota stores
in Tampa from Williams
Automotive. Lithia Motors is the fast-growing large business
(coast-to-coast Fortune #231). General
Managers in different stores and companies have different
responsibilities so it is not clear if Sam is able
to purchase the product or would perhaps be able to introduce you
to someone who would be the
decision maker. In either case you know Sam has her / his pulse on
the company operations and is a
great contact to understand the business challenges, implications
and value of solving these problems.
Sam is a veteran of the car industry having joined Williams
Automotive out of college and worked his /
her way up to GM. Sam understands that ease of use and security are
required in today’s tech centric
world but is not a technologist. Sam wants technology to work when
its needed and not get in the way
of providing amazing customer service.
SCENARIO:
You are a KnowBe4 account executive and Williams Automotive Group
is in your territory. You have
identified Williams Automotive as a target. Your product is KnowBe4
security awareness training.
You were just at a spring training baseball game in Tampa and met
your old family friend, Charlie Jones.
You were speaking with Charlie about your job and how you help
clients protect their companies and
company’s customers from cyber threats and Charlie suggested you
speak with Sam Smith at Williams
Automotive. Charlie and Sam went to school together and Charlie was
impressed by what Sam had to
say about Lithia Motors and the growth of the company. As you
pondered your conversation with
Charlie you thought about the high value assets and electronic
systems involved. Some of the critical
assets include internet access for leads and sales, parts
inventory, customer scheduling, customer billing,
bank data and interfaces, car inventory, customer credit data, and
guest Wi-Fi. It’s clear Williams
Automotive and Lithia have a lot of valuable data that cyber
criminals would like to obtain.
CHARACTERS:
• KnowBe4 Account Executive
• Sam Smith, General Manager Williams Automotive Group Honda
Store