Answer Happy

You are the manager of the sales department at Splendor Company Nikki has been your top sales representative consistently fora year now. She is always in the office first, last to leave, thorough in her paperwork, and receiving praise from the otherdepartments. She has s also volunteered several times to test new products with her clients. Recently you have noticed a difference in her performance. This past week she was late to your staff meeting, was not at her desk when you came into the office, and left early. She seems distracted and unfocused compared to her usual behavior in the office Customer Service sent back two contracts that Nikki had drawn up due to missing information on the new client. You) got off the phone with Mark, head of the Accounting Department, and push a new client through who did not have the who gave you an earful about how Nikki "unethically tried to bend the rules appropriate credit ratings. Upon hanging up the phone, you look up to see Nikki entering the office. She appears to be in a hurry, glances around to check who the p else is in the office, and hurries to her workspace. Glancing at the clock you see it is only 3:45 pm. Sales reps are not usually back in the office at the end of the day before 4:15 pm. You decide to approach Nikki and talk about her recent drop in performanceAnswer any two questions.1. List the important points you will discuss on her current performance. 2. What leadership style will you use to start the conversation? And how will you know from Nikki if that style is working?3. What type of follow up will you do?
You are the manager of the sales department at Splendor Company Nikki has been your top sales representative consistently for
a year now. She is always in the office first, last to leave, thorough in her paperwork, and receiving praise from the other
departments. She has s also volunteered several times to test new products with her clients. Recently you have noticed a difference in her performance. This past week she was late to your staff meeting, was not at her desk when you came into the office, and left early. She seems distracted and unfocused compared to her usual behavior in the office Customer Service sent back two contracts that Nikki had drawn up due to missing information on the new client. You) got off the phone with Mark, head of the Accounting Department, and push a new client through who did not have the who gave you an earful about how Nikki "unethically tried to bend the rules appropriate credit ratings. Upon hanging up the phone, you look up to see Nikki entering the office. She appears to be in a hurry, glances around to check who the p else is in the office, and hurries to her workspace. Glancing at the clock you see it is only 3:45 pm. Sales reps are not usually back in the office at the end of the day before 4:15 pm. You decide to approach Nikki and talk about her recent drop in performance
Answer any two questions.
1. List the important points you will discuss on her current performance. 2. What leadership style will you use to start the conversation? And how will you know from Nikki if that style is working?
3. What type of follow up will you do?
• Delegating style: A low-task, low-relationship style wherein the leader allows the group to take responsibility for task decisions. This is best used with high maturity followers. Participating style: A low-task, high- relationship style that emphasizes shared ideas and decisions. Managers can use this style with moderate followers who are experienced but may lack the confidence to do the tasks assigned. • Selling style: A high-task, high-relationship style in which the leader attempts to sell their ideas to the group by explaining task directions in a persuasive manner. This, too, is used with moderate followers. Unlike the previous style, these followers have the ability but are unwilling to do the job. • Telling style: A high-task, low-relationship style wherein the leader gives explicit directions and supervises work closely. This style is geared toward low maturity followers.