Answer Happy

I need help with the following questions regarding how they
would apply to a construction company.
1. List and define 5 dimensions of performance that are
important to customers in the construction industry
2. List and define the performance metrics (formal or informal)
that are typically in place, and the goals set on their values (if
any). Discuss whether or not all the dimensions of performance are
covered by the metrics in construction industries.
3. List and define the instruments (formal or informal) that are
in place for evaluating customer satisfaction in construction
companies. Discuss whether or not all of the dimensions of
performance are covered.
4. Describe the methods that are in place to report the
data, both tabular and graphical, and the goals set on their values
(if any) for construction companies. Discuss whether or not these
methods are effective as part of a process-oriented approach to
quality management.
5. Describe the statistical methods (or other methods) that are
used to drive decision making in construction companies. Discuss
whether or not these methods being applied correctly, focusing on
their implementation as part of a process-oriented quality
system.